Shipping policy

๐Ÿšš Shipping Policy

Max Goodies Limited โ€“ Reliable Delivery for Happy Pets and Owners

Weโ€™re committed to getting your orders to you quickly, safely, and reliably. Please read our shipping policy below to understand how we handle deliveries.

๐Ÿ“ฆ Order Processing Time

  • Orders are typically processed within 1โ€“2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

๐Ÿšš Delivery Options & Timeframes

  • Hong Kong Local Delivery: 2โ€“4 business days

  • SF Express / Courier Pickup: 1โ€“3 business days (depends on your selection)

  • Self Pickup (where applicable): You will be notified when your order is ready

Please note: Delivery times may vary depending on weather, peak seasons, or courier availability.

๐Ÿ’ฐ Shipping Fees

  • Shipping fees are calculated at checkout based on location and order size.

  • Free delivery is available for orders over HK$500 within Hong Kong.

โ— Delivery Issues

  • Please ensure your delivery address is correct. Max Goodies Limited is not responsible for delays or losses caused by incorrect or incomplete addresses.

  • If your order is delayed or lost, contact us at support@maxgoodies.com, and weโ€™ll assist you promptly.