Shipping policy

🚚 Shipping Policy

Max Goodies Limited – Reliable Delivery for Happy Pets and Owners

We’re committed to getting your orders to you quickly, safely, and reliably. Please read our shipping policy below to understand how we handle deliveries.

📦 Order Processing Time

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Delivery Options & Timeframes

• Hong Kong Local Delivery: 2–4 business days

• SF Express / Courier Pickup: 1–3 business days (depends on your selection)

• Self Pickup (where applicable): You will be notified when your order is ready

Please note: Delivery times may vary depending on weather, peak seasons, or courier availability.

💰 Shipping Fees

• Shipping fees are calculated at checkout based on location and order size.

• Free delivery is available for orders over HK$500 within Hong Kong.

❗ Delivery Issues

• Please ensure your delivery address is correct. Max Goodies Limited is not responsible for delays or losses caused by incorrect or incomplete addresses.

• If your order is delayed or lost, contact us at support@maxgoodies.com, and we’ll assist you promptly.